How do I submit a claim for a payment I made at the doctor, pharmacy or dentist?

When you go to the doctor or dentist who takes your insurance, you usually don’t have to do much at checkout. That’s because the office and your plan handle the paperwork:

• The provider sends us a claim for their services
• We figure out what your plan covers and how much
• We send the provider payment for charges your plan covers
• You get a bill later from the provider for amounts your plan doesn’t cover

But some providers don’t submit claims to us. They may collect payment from you in full at the time the service or prescription is provided. This can happen when you:

• Go to a doctor, dentist, pharmacy or other provider who doesn’t take your insurance
• Need care while traveling outside of the U.S.

In these cases, you’ll have to send us the claim yourself. 

You’ll need to fill out a claim form and mail it to us. Then we can figure out what your plan covers and how much. We’ll reimburse you for charges your plan should pay.

• Medical and dental services you got in the U.S., Puerto Rico or the U.S. Virgin Islands: Use these claim forms
• Medical care you got anywhere else, including on a cruise ship outside U.S. waters: Use the Blue Cross Blue Shield Global Core international claim forms. You’ll need your Blue Cross ID card to log in to the site
• Prescriptions you got inside or outside the U.S. or U.S. territories: Use these claim forms

These deadlines apply to members submitting their own claims.

• For medical claims, all plans:
  Deadline to submit is two years from the date of service
  
• For pharmacy claims, all plans:
  Deadline to submit is one year from date of service or as required by your plan
  
• For Blue Dental℠ claims:
  Deadline to submit is two years from the date of service

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